I'm curious what other's experience has been with clinicians and groups who utilize built-in EMR matrix functionality to select E/M service levels. Oddly I have seen a lot more use of these in recent audits I've assisted with, and all of my findings have been very problematic. They create duplication of work, are misunderstood or misused by the clinicians, and often result in inaccuracy. Do others feel the same way, or are there times or "best practices" where you've optimized these tools to be helpful?
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